Manage Product Reviews

This section will guide to manage product reviews.

Product reviews

A product review is a written or recorded assessment of a product by a customer or user. Product reviews are commonly found on ecommerce websites and can help other potential customers make informed purchasing decisions. They can include information such as the reviewer's opinion of the product's quality, performance, value, and overall satisfaction.

Managing product reviews and approvals in O2VEND is the process of controlling, monitoring, and maintaining the reviews that customers leave on your ecommerce store. This can include tasks such as moderating reviews to ensure they comply with your store's guidelines and policies, responding to reviews, and highlighting positive reviews on your website.

O2VEND platform provides an easy way to manage the product reviews, it provides an option to approve or reject the product reviews from the customers. You can also reply to the customer's reviews, that can help to enhance your customer service. You can also sort the reviews and highlight the positive reviews on your store. It makes easy for the customers to trust on the store.

How to view Review section

  1. Open the Back Office.
  2. Go to Site menu.
  3. Click and open "Review" section.
  4. The list of customer reviews are shown.
  5. Decide which product status are approved or not.