• Tutorials

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    • Getting Started
    • Store Setup
      • Initial Store Setup
    • Dashboard
      • Dashboard
    • Orders
      • Sale Orders
      • Purchase Order
    • Vouchers
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      • Purchase
      • Credit Notes
      • Debit Notes
      • Receipt
      • Payment
    • Inventory
      • Manage Stocks
      • Manage Warehouse Products
      • Delivery Challan
      • Receipt Challan
      • Stock History
    • Catalog
      • Products
      • Product Prices
      • Product Categories
      • Product Brand
      • Product Option
      • Attributes
      • Attributes Group
      • Product Templates
    • Reports
      • Order Reports
        • Sales Order Summary
        • Purchase Order Summary
        • Sales Order Shipment Report
      • Inventory Reports
        • Stock Summary
        • Location Summary
        • Stock/Location Summary
        • Goods Movement Report
      • Products
        • Sold Product Categories
        • Category Product Return
      • Pos Reports
        • Cash Register Summary
        • Current Cash Registers
      • Sales/Purchase Reports
        • Sales Report
        • Purchase Report
        • Sales Summary
        • Purchase Summary
      • Account Books
        • Cash Book
        • Ledger
        • Other Book
        • Receipt Report
      • Tax Reports
        • Output Detailed Tax Report
        • Output Tax Report Summary
      • Other Reports
        • Gross Profit Report
    • Settings
      • Settings
      • Store Settings
        • Business Details
        • Tax Classes
        • Tax Rates
        • Operating Countries
        • Operating State or Province
        • Order Numbering
        • Return Rule
      • Users
        • Employees
        • customers
        • Supplier
        • vendors
        • Customer Groups
        • User Date Setup
        • Credit Rules
      • Loyalty and Promotions
        • Coupons
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        • Special Price
      • Point Of Sale
        • Quick Add Buttons
        • Print Settings
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        • Delivery Settings
        • Offline Save (Preview)
      • Web Store
        • Themes
        • Theme Data
        • Shipping Methods
        • Payment Methods
        • Reviews
        • Review Replies
      • Web Store Content
        • Site Pages
        • Footer Menus
        • Home Page Components
        • News Categories
        • News
        • News Letter Subscription
      • Other Settings
        • Translations
      • Stock Settings
        • Unit Of Measure
        • Location
    • Manage Physical Stores
      • Login
      • Sales Bill
      • Receive Payments (Receipts)
      • Delivery
      • Manage Cash Register

    Manage Return Rule

    This section guide you to create the Return Rule.

    Return Rule

    Return rules allow a customer to return a purchased product based on the condition. You can set various return rules for the products, category, customer and customer groups.

    How to create Return Rule

    1. Open Back Office.
    2. Go to Configurations menu.
    3. Click and open Return Rules.
    4. Click Create Return Rule in the top right corner.
    5. Enter all of the needed details.
    6. Press Save button.

    Name

    Enter the unique name of the Return Rule. It is a mandatory field.

    Describtion

    Write the description of the Return Rule. It is optional.

    Return

    Enter the return days. You can return a purchased product within a return days.

    Priority

    If two return rules applicable to the product then based on the priority the rule will apply. So, Set the priority of the rule. This is mandatory.

    Active

    Set the Active is enabled or not. It is mandatory. When Active is true, then the return rule is a valid one.

    Filters

    Enter the details of customer, customer group, product selection and category selection.

    Products Selection

    Select products to which the rule will be applied and select the products in the list or leave them blank. Then click **Save button.

    Tip

    If Product Selection has no products then this rule applies for all products.

    Catagory Selection

    Select the category to which the rule will be applied and select the category in the list or leave them blank. Then click Ok and press Save button.

    Tip

    If Catagory Selection has no category then this rule applies for all categories.

    Customer Selection

    Select the customer to which the rule will be applied. Click and Select the customer in the list or leave them blank. Then click Ok and press Save button.

    Tip

    If Customer Selection has no customer then this rule applies for all customers.

    Customer Group Selection

    Select customer groups to which the rule will be applied. Click and Select the customer group or leave them blank. Then click Ok and press Save button.

    Tip

    If Customer Group Selection has no customer group then this rule applies for all customer group.

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