Manage Return Rule

This section guide you to create the Return Rule.

Return Rule

Return rules allow a customer to return a purchased product based on the condition. You can set various return rules for the products, category, customer and customer groups.

How to create Return Rule

  1. Open Back Office.
  2. Go to Configurations menu.
  3. Click and open Return Rules.
  4. Click Create Return Rule in the top right corner.
  5. Enter all of the needed details.
  6. Press Save button.

Name

Enter the unique name of the Return Rule. It is a mandatory field.

Describtion

Write the description of the Return Rule. It is optional.

Return

Enter the return days. You can return a purchased product within a return days.

Priority

If two return rules applicable to the product then based on the priority the rule will apply. So, Set the priority of the rule. This is mandatory.

Active

Set the Active is enabled or not. It is mandatory. When Active is true, then the return rule is a valid one.

Filters

Enter the details of customer, customer group, product selection and category selection.

Products Selection

Select products to which the rule will be applied and select the products in the list or leave them blank. Then click **Save button.

Tip

If Product Selection has no products then this rule applies for all products.

Catagory Selection

Select the category to which the rule will be applied and select the category in the list or leave them blank. Then click Ok and press Save button.

Tip

If Catagory Selection has no category then this rule applies for all categories.

Customer Selection

Select the customer to which the rule will be applied. Click and Select the customer in the list or leave them blank. Then click Ok and press Save button.

Tip

If Customer Selection has no customer then this rule applies for all customers.

Customer Group Selection

Select customer groups to which the rule will be applied. Click and Select the customer group or leave them blank. Then click Ok and press Save button.

Tip

If Customer Group Selection has no customer group then this rule applies for all customer group.