O2VEND Documentation
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    • Initial Store Setup

    Initial Store Setup

    This section will guide on how to set up business details. Need to complete the basic details of business in the Complete Store Registration.

    How to set up business details

    Enter a name for business, business address, phone number and business email address. When finished, click Save. After completing the business details click Next.

    Initial Store Setup

    Business Information Guide

    Business Name

    Your business name serves as the backbone of your brand identity. It should be distinctive, easy to remember, and aligned with your industry, effectively reflecting your companys core values and mission. Choosing the right name is vital, as it will be used across legal documents, marketing materials, and all business communications.

    When selecting a business name, consider:

    • Uniqueness & Availability: Verify that the name is not already in use or registered by another business within your industry.
    • Relevance & Clarity: The name should reflect your products, services, or brand values to attract the right audience.
    • Flexibility: While you can update or modify your business name as needed, frequent changes can confuse customers and impact brand recognition.

    Once finalized, register the business name with the relevant government authorities and secure an online presence by obtaining a matching domain name and social media handles.

    Registered Business Address

    Your registered business address serves as the official location for your company. It is essential for legal documentation, tax filings, and correspondence with customers, suppliers, and regulatory agencies.

    Your business address must be:

    • Accurate & Complete: Include the full street name, building number, city, state, and postal code.
    • Legally Recognized: Ensure it complies with local business regulations and licensing requirements.
    • Up-to-Date: If you relocate, update your address with all relevant authorities to avoid legal or operational disruptions.

    If you run an online business, a virtual office or co-working space address may be an alternative to a physical location, depending on local laws. For businesses with multiple branches, clearly list your headquarters as the registered address.

    Business Phone

    A dedicated business phone number is essential for professional communication and customer engagement. Providing a reliable contact number ensures that customers, suppliers, and stakeholders can easily reach you.

    When setting up your business phone, consider:

    • Type of Phone Service:
      • Landline: Best for offices and businesses that require a fixed location.
      • Mobile Number: Ideal for entrepreneurs and businesses needing on-the-go communication.
      • VoIP (Voice over Internet Protocol): Cost-effective for businesses operating remotely or internationally.
    • Toll-Free Numbers: A great option for businesses with nationwide customers, making it easier for them to contact you without incurring charges.
    • Call Management Features: Voicemail, call forwarding, automated greetings, and virtual receptionists enhance customer experience and streamline operations.

    Ensure the phone number is accessible during business hours and that professional phone etiquette is maintained when answering calls.

    Business Email

    A business email is an essential communication tool that enhances credibility and professionalism. Instead of using free email services like Gmail or Yahoo, businesses should use domain-based email addresses (e.g., [email protected]).

    Why a professional email matters:

    • Branding & Trust: Customers are more likely to engage with a business that uses a professional email instead of a generic one.
    • Security & Legitimacy: Domain-based emails reduce the risk of phishing attacks and provide secure communication.
    • Improved Organization: Assign specific emails to different business functions:
      • [email protected] (For customer support inquiries)
      • [email protected] (For sales and partnership inquiries)
      • [email protected] (For general business inquiries)

    To manage business emails efficiently, consider using professional email hosting services such as Google Workspace or Microsoft Outlook, which provide better security, storage, and collaboration features.

    Currency Decimal Places

    In international commerce, currencies use different decimal places to accurately represent monetary values. This standardization ensures consistency in pricing, transactions, and financial calculations across various regions.

    Examples of Currency Decimal Places:

    • Indian Rupees (INR): 2 decimal places (e.g., ₹100.50)
    • Japanese Yen (JPY): 0 decimal places (e.g., ¥500)
    • US Dollar (USD): 2 decimal places (e.g., $20.99)
    • Bahraini Dinar (BHD): 3 decimal places (e.g., BD 10.123)

    Importance of Currency Decimal Places:

    • Prevents rounding errors in financial transactions.
    • Ensures precise calculations for pricing, accounting, and taxation.
    • Maintains accuracy in international trade and financial reporting.
    • Enhances user experience by displaying amounts in the correct format.

    To operate effectively in global markets, businesses must configure their systems to support varying currency decimal places based on international standards.

    Online Store Web Address

    The online store web address (URL) is the unique link customers use to access your store. It appears in the address bar of web browsers and serves as your stores digital identity.

    Key Points About the Web Address:

    • Fixed URL: Once the online store web address is set, it cannot be edited.
    • Branding Impact: The web address should ideally match your brand name for easy recognition.
    • SEO and Marketing: A well-structured URL helps in search engine ranking and enhances customer trust.
    • Custom Domains: While the main store web address is unchangeable, businesses can connect custom domains (e.g., www.yourstore.com) for branding purposes.

    Example:

    • Default store web address: yourstore.myshop.com
    • Custom domain (if connected): www.yourstore.com

    A professional and easy-to-remember web address can improve customer trust, branding, and search engine visibility. Therefore, businesses should choose their online store web address carefully from the beginning.

    Tip

    Edit business details go to Menu > Settings > Business Details.

    Operating Country

    The Country Options identify the country where business is located in. Saved country details showing in below of the section. Tax class also created after saving country. Click Save to apply any changes.

    Initial Store Setup

    Setting Up the Operating Country

    Configuring the operating country helps define sales regions and ensures accurate shipping, billing, and address formatting.

    1. Selecting the Target Country

    • Choose the country for sales from the drop-down list.

    2. Country Codes (Code2 & Code3)

    • Once a country is selected, the system will automatically generate:
      • Code2: Two-letter country code (e.g., IN for India).
      • Code3: Three-letter country code (e.g., IND for India).
    • These codes help in country identification across systems.

    3. Shipping Configuration

    • Is Shipping Enabled: If enabled, customers can enter a Shipping Address at checkout.
    • Shipping determines the courier services available for delivering orders to the selected country.

    4. Billing Configuration

    • Is Billing Enabled: If enabled, customers can enter a Billing Address at checkout.
    • This is essential for payment processing and invoicing.

    5. Address Display Options

    • Display City: If enabled, the City field is included in the address.
    • Display Postal Code: If enabled, the Postal Code field is included in the address.
    • Display District: If enabled, the District field is included in the address.

    Proper configuration of these settings ensures a smooth checkout experience and accurate order processing.

    Tip

    Add new country or edit existing country go to Menu > Settings > Operating Country.

    Location

    Create location with below details. Location includes the name, country, physical address of the location, and contact information.

    Initial Store Setup

    How to Set Up a Location

    Setting up a location is essential for managing shipping operations, whether for a physical store or a warehouse. Proper configuration ensures accurate order fulfillment and logistics management.

    Steps to Set Up a Location

    1. Enter Mandatory Fields

    To successfully configure a location, provide all required details, including the location name, type, country, and state or province.

    2. Location Name

    • Enter the name of the organization or business associated with the shipping location.
    • This name helps in identifying the location in system records and reports.
    • Example: ABC Retail Store - New York Branch

    3. Location Type

    • Choose the appropriate type from the available options:
      • Store: A retail outlet where customers can visit and purchase products.
      • Warehouse: A storage facility used for inventory management and order fulfillment.
    • Selecting the correct type ensures proper categorization in the system.

    4. Phone Number

    • Provide a valid contact number for the shipping location.
    • This number may be used for customer inquiries, courier coordination, or internal logistics communication.
    • Example: +1 (123) 456-7890

    5. Address Details

    Address Line 1
    • Enter the primary street address where the shipping facility is located.
    • Example: 123 Main Street
    Address Line 2 (Optional)
    • Add additional address details such as unit number, building name, or landmarks for better identification.
    • Example: Suite 5B, Near Central Plaza

    6. City

    • Enter the name of the city where the shipping facility is based.
    • Example: Los Angeles

    7. Country

    • Select the country where the shipping facility is located from the drop-down list.
    • Example: United States

    8. State or Province

    • Choose the state or province corresponding to the selected country.
    • Example: California

    9. Postal Code

    • Enter the ZIP or postal code associated with the shipping location.
    • This ensures accurate delivery and location tracking.
    • Example: 90001

    By ensuring that all location details are correctly entered, businesses can streamline their shipping processes, optimize logistics, and provide a seamless experience for customers.

    Tip

    When finish completely fields, Click Finish.

    Tip

    Add new Location or edit existing locations go to Menu > Inventory > Location

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