Return Management Process in O2VEND

The Return feature group controls return handling in POS, stock updates after returns, and credit-invoice settlement during return operations.

Features Covered

  1. Automatic Restock in POS Return
  2. Credit Sales Invoice Return Items

1) Automatic Restock in POS Return

What it does

When a return is processed in POS, the returned quantity is automatically added back to inventory.

  • Back Office → Features → Return → Automatic Restock in POS Return
  • In some setups, this can also appear under POS features.

How to Enable

  1. Open Back Office.
  2. Go to Features.
  3. Search for Automatic Restock in POS Return.
  4. Turn the toggle ON.
  5. Click Save.

How it works

  1. Cashier creates return in POS.
  2. System validates return quantity.
  3. Returned quantity is posted back to stock automatically.
  4. Stock becomes available for future sales.

Business impact

  • Maintains stock accuracy
  • Reduces manual restock errors
  • Speeds up return-to-stock process

2) Credit Sales Invoice Return Items

What it does

If items are returned from a previous credit sale invoice, POS detects that invoice and adjusts the return amount against the customer's credit outstanding.

  • Back Office → Features → Return → Credit Sales Invoice Return Items

How to Enable

  1. Open Back Office.
  2. Go to Features.
  3. Open Credit Sales Invoice Return Items.
  4. Turn the toggle ON.
  5. Click Save.
Return Management Process in O2VEND

Example

  • Credit sale invoice amount: 10,000
  • Return amount: 2,000
  • Outstanding after return adjustment: 8,000

Business impact

  • Accurate customer credit settlement
  • Cleaner accounting entries for returns
  • Better visibility of pending receivables

Troubleshooting

Returned quantity not restocked

  • Confirm Automatic Restock in POS Return is enabled.
  • Check whether return transaction is completed and saved.
  • Verify item is stock-tracked.

Credit outstanding not reduced after return

  • Confirm Credit Sales Invoice Return Items is enabled.
  • Ensure the return is linked to the original credit invoice/customer.
  • Verify the invoice is a credit-type sale and still has outstanding balance.