Communication Features – Complete Setup Guide

The Communication section allows you to configure WhatsApp-based customer interaction features.
From the current setup, the following features are available:

  • Order Confirmation WhatsApp Number
  • WhatsApp Link in Product Detail Page

This guide explains both features completely with correct configuration steps.

1️⃣ Order Confirmation WhatsApp Number

Category: Order | Communication

🔹 Purpose

This feature allows the system to send order confirmation details via WhatsApp after an order is placed.

It improves instant communication and keeps customers informed.

🔹 How to Configure

  1. Go to Features
  2. Click on Communication
  3. Locate Order Confirmation WhatsApp Number
  4. Click the Settings (⚙) icon
  5. Enter the required WhatsApp Number
    • Use correct format
    • Include country code if required
  6. Click Save

🔹 What Happens After Enabling

  • When a customer places an order,
  • Order confirmation details are sent via WhatsApp
  • To the configured WhatsApp number.

This ensures immediate communication regarding new orders.

🔹 Why Use This Feature?

  • Instant order updates
  • Faster internal processing
  • Reduces missed orders
  • Improves operational efficiency

⚠ Important Notes

  • Make sure WhatsApp integration is properly configured.
  • This feature does not change order processing.
  • It only sends confirmation notifications.

2️⃣ WhatsApp Link in Product Detail Page

Category: Product | Web Store | Communication

🔹 Purpose

Displays a WhatsApp contact button directly on the product detail page of your web store.

This allows customers to contact your business before purchasing.

🔹 How to Configure

  1. Go to Features
  2. Click on Communication
  3. Locate WhatsApp Link in Product Detail Page
  4. Enable the toggle switch
  5. Click Save

🔹 What Happens After Enabling

  • A WhatsApp button will appear on product detail pages.
  • Customers can directly message your business.
  • Useful for bulk purchase enquiries or product clarification.

🔹 Business Benefits

  • Improves customer engagement
  • Increases conversion rate
  • Helpful for high-value or custom products
  • Reduces hesitation before purchase

✅ When to Enable Communication Features

Enable these features if:

  • Your customers prefer WhatsApp communication
  • You want faster order confirmation handling
  • You handle enquiry-based sales
  • You want better customer engagement

Proper configuration of Communication features ensures smooth and instant interaction between your business and customers.