Customer Reviews | Manage Product Reviews

Learn how to view and manage customer reviews in Online Store. This tutorial explains where to open the review section and how to use the reviews page to monitor customer feedback.

What Is Customer Reviews?

The Customer Reviews section helps you monitor reviews submitted by customers for products in your online store.

It is useful for:

  • checking customer feedback
  • reviewing ratings and comments
  • tracking review status
  • identifying recent reviews
  • managing product review activity from one place

Back Office -> Online Store -> Open Reviews

Open reviews from Online Store

From the Online Store page, click Open Reviews to open the reviews management screen.

Reviews List Page

The Reviews page shows customer review records in one place.

Customer reviews list page

The list page includes columns such as:

  • Customer
  • City
  • Entity Name
  • Rating
  • Title
  • Comment
  • Created On
  • Status
  • Actions

This page helps you review all submitted feedback in a structured format.

How to View Customer Reviews

  1. Open Back Office
  2. Go to Online Store
  3. Click Open Reviews
  4. View the list of available customer reviews
  5. Check the rating, title, and comment details
  6. Review the created date and review status
  7. Use filters if needed to find specific reviews

Filters Available on the Reviews Page

The reviews screen provides filters to help you find the required records quickly.

You can review or filter data using:

  • customer details
  • city
  • entity name
  • comment date range
  • created date
  • status

These filters help when there are many reviews in the system.

Review Details Explained

Customer

Shows the customer who submitted the review.

City

Shows the customer city linked to the review.

Entity Name

Shows the product or item name connected to the review.

Rating

Shows the rating given by the customer.

This helps you quickly understand customer satisfaction.

Title

Shows the review title entered by the customer.

Comment

Displays the customer comment or feedback message.

Created On

Shows when the review was submitted.

Status

Shows the current review status.

This helps you identify which reviews need attention.

Actions

The Actions column is used to manage the review record when required.

Why Customer Reviews Matter

Using the customer reviews section in O2VEND helps with:

  • better customer feedback tracking
  • quick review monitoring
  • product quality observation
  • store credibility management
  • organized review handling

Benefits of Customer Reviews

Using the customer reviews section in O2VEND helps you:

  • monitor customer feedback from one place understand product satisfaction through ratings
  • review customer comments for service improvement
  • identify low-rated products quickly manage reviews in a more organized way