Review Reply Management | Manage Review Replies in O2VEND

Learn how to view and manage review replies in Online Store. This tutorial explains where to open the review replies section and how to use the review replies page to monitor customer reply activity.

What Is Review Reply Management?

The Review Reply Management section helps you monitor replies connected to customer reviews in your online store.

It is useful for:

  • checking reply activity
  • reviewing customer communication
  • monitoring reply status
  • tracking reply date details
  • managing review-related interactions from one place

Back Office -> Online Store -> Open Review Replies

Open review replies from Online Store

From the Online Store page, click Open Review Replies to open the review replies management screen.

Review Replies List Page

The Review Replies page shows customer review reply records in one place.

Review replies list page

The list page includes columns such as:

  • Customer
  • Entity Name
  • Review Title
  • Comment
  • Created On
  • Status
  • Actions

This page helps you review all reply-related records in a structured format.

How to View Review Replies

  1. Open Back Office
  2. Go to Online Store
  3. Click Open Review Replies
  4. View the list of available review replies
  5. Check the review title and comment details
  6. Review the created date and status
  7. Use filters if needed to find specific replies

Filters Available on the Review Replies Page

The review replies screen provides filters to help you find records quickly.

You can review or filter data using:

  • customer details
  • entity name
  • review title
  • created date range
  • status

These filters help when there are many reply records in the system.

Review Reply Details Explained

Customer

Shows the customer linked to the reply.

Entity Name

Shows the product or item name connected to the review reply.

Review Title

Shows the related review title.

This helps you identify which review the reply belongs to.

Comment

Displays the reply message or response content.

Created On

Shows when the review reply was created.

Status

Shows the current review reply status.

This helps you identify which replies need attention.

Actions

The Actions column is used to manage the reply record when required.

Benefits of Review Reply Management

Using the review reply section in O2VEND helps you:

  • monitor reply activity from one place
  • review customer communication clearly
  • track response records easily
  • manage reply status in an organized way
  • improve review handling workflow